Lead Trading Support Engineer (Fintech)

Location: APAC

Salary: USD $100,000–$150,000 per year

Company

Financial technology company building trading infrastructure for institutional clients.

What you will do

• Act as the first point of contact for customers requiring technical support.
• Help institutional clients connect to the platform through APIs.
• Investigate and resolve issues affecting live trading.
• Work closely with engineering to diagnose problems and improve the trading experience.
• Keep customers informed during technical investigations and incidents.
• Help shape and grow the trading support function as a hands-on individual contributor.

Requirements

• 5–7 years of experience in technical trading support, application support, or solutions engineering.
• Experience supporting traders at an exchange, trading platform, market maker, or bank trading desk.
• Strong understanding of APIs, trading systems, and the urgency of live-market issues.
• Ability to read code and explain technical concepts clearly.
• Comfort using AI tools and agents to investigate problems.
• Proactive, personable approach with confidence in taking ownership.

Nice to have

• Crypto experience.
• Basic coding skills, particularly Python.

Culture & Benefits

• Hands-on individual contributor role with meaningful ownership.
• Opportunity to shape and grow the support function.
• Close collaboration with engineering in a live trading environment.