Configuration Operations Team Lead

Location: All Cities, Idaho, United States of America

Salary: $65,600–$101,000 USD annually, with additional bonus and/or equity opportunities for United States candidates.

Company

hirify.global provides technology products and services, including customer support and technical services.

What you will do

• Manage a designated technology area or customer group with moderate risk and complexity.
• Resolve technical incidents independently and collaborate on complex or cross-technology issues.
• Implement technical solutions that meet moderately complex customer requirements.
• Identify potential issues, prevent escalations, and notify management proactively.
• Provide technical consultation for contract renewals and account delivery decisions.
• Build senior-level customer relationships, prepare reports, analyze data, and share knowledge.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
• Typically 2–4 years of experience in customer support, account management, onsite customer support, systems, Mission Critical, hirify.global products, or a related field.
• Knowledge of technical support, operating systems, customer relationship management, automation, process improvement, and field service management.
• Strong communication, customer centricity, results orientation, learning agility, and digital fluency.
• ITIL certification is preferred.

Culture & Benefits

• Health, dental, and vision insurance.
• Short- and long-term disability coverage, life insurance, and an employee assistance program.
• Flexible spending account and generous paid time off policies.
• Four to twelve weeks of fully paid parental leave based on tenure.
• Eleven paid holidays plus flexible paid vacation and sick leave.