Operations Specialist (TELS Platform)

Location: Milwaukee, WI, United States; the job is to be performed in the listed location.

Company

hirify.global develops healthcare technology products, solutions, and platforms for senior care communities and their caregivers.

What you will do

• Respond to customer and internal stakeholder requests by phone and email, diagnose needs, and deliver timely solutions.
• Support TELS Platform site implementations by preparing buildings and users for rollout and recommending training materials.
• Lead customer onboarding, live training sessions, and ongoing user support to drive platform adoption and satisfaction.
• Work across systems and tools, using AI and data insights to understand customer needs and guide decisions.
• Collaborate with Sales, TELS Building Services, Engineering, and other internal teams to implement and document solutions.
• Analyze customer feedback, improve self-service and first-call resolution, and reduce customer wait times.

Requirements

• 2+ years of experience in customer service, support, or sales.
• 1+ years of experience in IT troubleshooting or technical support.
• Experience using ticketing systems to manage and resolve customer inquiries.
• Strong communication, collaboration, judgment, systems thinking, and problem-solving skills.

Nice to have

• Bachelor’s degree or equivalent professional experience.
• Familiarity with long-term care maintenance, regulatory requirements, and risk management environments.

Culture & Benefits

• Generous benefits package.
• Opportunity to contribute customer insights to the ongoing improvement of the TELS Platform.
• Collaboration across customer-facing, sales, building services, and engineering functions.