Operations Associate (Document Custody Release Team)

Location: 100% onsite at 693 Seneca Street, Buffalo, NY 14210; candidates must live within commuting distance and work in the office five days per week

Salary: $18.68–$31.14 hourly USD

Company

M&T Bank is a regulated financial institution providing banking and financial services to institutional clients.

What you will do

• Review and verify physical and electronic mortgage and non-mortgage documents.
• Confirm required documentation and authorized signatures against custodial agreements and review guidelines.
• Match document details with internal tracking-system data and update records.
• Process release requests by coordinating with the vault team, validating retrieved files, and routing approved documents to the mail team for secure shipment.
• Record exceptions and discrepancies, escalate issues, and follow risk, regulatory, and internal control standards.
• Process an expected daily volume of approximately 5–10 requests within a 12-person team.

Requirements

• Associate’s degree or two years of prior work experience.
• Strong attention to detail and ability to follow defined procedures while meeting deadlines.
• Basic computer proficiency, including daily use of email and internal systems.
• Ability to communicate clearly, stay organized, and manage time effectively.
• Ability to lift, push, or pull up to 30–50 pounds.
• Availability Monday–Friday, 8:30 a.m.–5:00 p.m., with five days onsite in Buffalo.

Nice to have

• Office or operational experience in customer service, retail, administrative, or clerical work.
• Basic Excel and spreadsheet experience.
• Interest in career growth and advancement within the organization.

Culture & Benefits

• Structured six-week training program with hands-on support from designated trainers and teammates.
• Clear performance expectations and a manageable, process-driven daily workload.
• Opportunities for advancement within the team and broader organization.
• Collaborative environment focused on belonging, accuracy, risk management, and regulatory compliance.