Senior HQ Support Engineer

Location: US-VA-Springfield; on-site support in Alexandria, Virginia

Salary: $81,850–$115,000 annually

Company

hirify.global delivers IT services and solutions that support government agencies and public-sector operations.

What you will do

• Provide technical and management leadership for IT field support services across headquarters sites.
• Direct HQ support activities, including methods, staffing, and delivery against technical requirements.
• Oversee support for federal, contractor, and detail employees using TSA systems.
• Manage deskside support, mobility support, deployment services, operations and maintenance, asset inventory assistance, video conferencing and A/V operations, and local on-site cabling.
• Ensure support engineers complete mandatory and job-related training.
• Evaluate service performance, manage and document tickets, optimize systems, and recommend service improvements.

Requirements

• High school education with 6–9 years of IT support experience, or equivalent experience.
• Expert-level IT field support and leadership skills across multiple operating systems.
• Advanced proficiency in mobile device support, deskside support, and deployment strategies.
• Experience providing comprehensive IT support for TSA staff at international locations.
• Strong troubleshooting, communication, strategic thinking, ticket documentation, and continuous process improvement skills.
• Ability to maintain a Public Trust clearance is required.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric ID verification screening.
• Background check covering criminal history, education, and employment history verification.