Director of Client Success (Logistics)

Location: Chicago, IL preferred; open to remote work within the U.S. Remote or hybrid schedule, Monday through Friday, 8:00 AM–5:00 PM, with flexibility based on coverage. Travel of up to 40%, including occasional international travel, is required.

Salary: $100,000–$140,000 annually, plus eligibility for annual performance incentives.

Company

hirify.global provides supply chain technology, logistics execution services, data-centric network solutions, and managed transportation services across North America and Mexico.

What you will do

• Own value realization, retention, and growth strategies for a large portfolio of strategic enterprise transportation clients.
• Develop multi-year account roadmaps aligned with supply chain strategy, cost optimization, and service objectives.
• Build C-suite relationships and lead quarterly and annual executive business reviews focused on ROI, optimization, and innovation.
• Drive contract renewals, pricing discussions, gross profit expansion, and value-based upsell initiatives.
• Translate transportation data and KPIs into executive insights and continuous improvement initiatives.
• Partner with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams to improve client outcomes.

Requirements

• 8+ years of experience in transportation and logistics, with progressive experience in sales, account management, managed transportation, or solution design.
• Experience managing enterprise accounts and driving margin expansion, contract renewals, and net revenue growth.
• Strong knowledge of LTL, TL, intermodal, international, parcel, and cross-border freight.
• Advanced working knowledge of TMS platforms, BI tools, Salesforce, and ERP/WMS or supply chain technology integrations; Oracle OTM or Infios/MercuryGate experience is preferred.
• Bachelor’s degree required, with experience in executive negotiations, data storytelling, team leadership, and matrixed organizations.
• Must be authorized to work in the U.S.

Nice to have

• Experience managing portfolios with $100M+ in freight spend or $10M+ in gross profit.
• Experience with Oracle OTM or Infios/MercuryGate.
• International transportation and cross-border freight experience.

Culture & Benefits

• Access to learning and development resources, internal mobility, and employee referral programs.
• Paid time off, floating holidays, volunteer time, rollover options, and paid parental leave.
• Medical, dental, vision, 401(k) with match, flexible spending accounts, transit and dependent care plans, and health savings account contributions.
• Short- and long-term disability coverage, subsidized life insurance, pet insurance, accident care, and legal advice.
• Employee Resource Groups and fundraising and volunteer events.