Senior Customer Success Manager (HCM)

Location: Remote

Company

hirify.global provides consulting and customer success services for enterprise HCM, payroll, and workforce management technology accounts.

What you will do

• Own high-touch relationships for Tier 1 and Tier 2 enterprise accounts, including executive sponsor pairing, QBRs, and account planning.
• Maintain account contacts and relationship data in Salesforce or a comparable CRM.
• Represent customer interests, capture CSAT and NPS feedback, and escalate risks with senior and delivery leadership.
• Advise customers on HCM, payroll, and workforce management capabilities, industry benchmarks, and relevant trends.
• Identify expansion and upsell opportunities with Sales and build reference and case-study candidates.
• Coordinate account relationships with Mosaic Sales Directors and UKG account teams.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of experience in customer success, account management, or consulting relationship roles within HCM, payroll, or workforce management technology or services.
• Experience managing VP-level and above relationships at enterprise accounts.
• Ability to own customer outcomes without commercial or negotiation authority.
• Experience with Salesforce or a comparable CRM.

Nice to have

• Hands-on experience with the UKG platform.
• Experience in healthcare, manufacturing, public sector, retail, hospitality, services, logistics, or distribution.
• Experience contributing to case studies, success stories, or formal reference programs.

Culture & Benefits

• Remote work arrangement.
• Close partnership with Customer Success, Sales, Renewals, Delivery, and UKG account teams.
• Performance measured through customer satisfaction, referenceability, retention, and expansion revenue.
• Equal opportunity employment.