Holistic Account Manager (SaaS)

Location: Finland; based at the Helsinki office with a hybrid schedule of three or four office days and one or two remote days per week

Base salary: €4,000 gross per month, plus uncapped performance-based commission. Indicative commission: €1,500–€2,000 gross per month.

Company

hirify.global builds B2B SaaS solutions for businesses operating vehicles, fleets, drivers, and equipment in the physical world.

What you will do

• Manage customer relationships, retention, renewals, and recurring revenue growth across an assigned portfolio.
• Build account plans based on customer operations, priorities, decision-makers, and growth opportunities.
• Identify and close relevant upsell and cross-sell opportunities.
• Guide onboarding and increase adoption of hirify.global solutions.
• Identify retention risks early, coordinate responses, and manage renewal preparation and negotiations.
• Use CRM and product usage data to prioritise work, forecast results, and coordinate with Growth, Product, Support, Technicians, and Finance.

Requirements

• Experience in B2B account management, sales, or customer success, including customer retention and account growth.
• Confidence in upselling, cross-selling, negotiation, and commercial conversations.
• Ability to understand customer businesses and connect their needs with relevant solutions.
• Experience managing varied customer portfolios and prioritising activities.
• Comfort working with CRM and customer data.
• Clear communication and the ability to build trust with customers and colleagues.

Nice to have

• Experience in SaaS or subscription businesses.
• Background in telematics, fleet management, logistics, mobility, or IoT.

Culture & Benefits

• Hybrid work with flexible working hours from the Helsinki office.
• International team, social events, team-building activities, and supportive collaboration.
• Access to paid AI tools, including ChatGPT and Gemini, when needed.
• Annual training budget, laptop and accessories, free office gym, and wellness days without a sick-leave certificate.
• Extra birthday day off, referral bonus, mentor bonus, and structured onboarding.

Hiring process

• CV review by HR and the Hiring Manager.
• Pre-recorded Testlify interview with video questions and language testing, followed by an online interview of up to 60 minutes.
• References from previous employers and detailed feedback for candidates reaching the final stage.