Senior Technical Account Manager - Customer Success (AI)

Location: Remote within the United States

Salary: OTE range of $110,000–$150,000 per year

Company

ClickUp is an AI-native productivity platform that unifies tasks, documents, chat, calendar, and enterprise search in one workspace.

What you will do

• Lead or support end-to-end customer onboarding, implementation, solution design, training, and go-live support.
• Manage account health, adoption, stakeholder engagement, account reviews, and recovery plans.
• Map customer workflows using the Intake, Execution, and Reporting framework and design scalable templates, hierarchies, and automations.
• Drive adoption of ClickUp AI, create customer-specific workflow agents, and provide guidance on prompt design, agent architecture, and automation.
• Connect adoption and AI usage insights to business value, renewals, expansions, and qualified growth opportunities.
• Represent customer needs and collaborate with Sales, Product, Engineering, and Support.

Requirements

• Deep knowledge of ClickUp capabilities, automation logic, integrations, and AI agent functionality.
• Experience with generative AI concepts, prompt design, automation frameworks, and identifying AI use cases.
• Strong consultative discovery, workflow analysis, process design, and solution-mapping skills.
• Ability to manage complex customer programs, account plans, multiple stakeholders, deadlines, and outcomes.
• Comfort using dashboards and usage metrics to communicate account health, adoption, and ROI.
• Strong executive presence, communication, customer engagement, account ownership, and cross-functional influence.

Culture & Benefits

• Remote work within the United States.
• Equity and 401(k).
• Health, dental, and vision insurance, plus spending accounts and life and disability coverage.
• Paid parental leave, flexible paid time off, and an enhanced employee assistance program.
• Employee wellness and professional development stipends.
• AI fluency is evaluated during the hiring process, and employees are expected to use AI daily.

Hiring process

• AI fluency is assessed as part of the application and hiring process.
• Employment visa sponsorship is not available for this non-engineering and non-product role.