IT Field Engineer (Cybersecurity)

Location: Madrid, Spain; primarily supporting users and systems at the local site with on-site field engineering duties

Company

hirify.global operates in the cybersecurity industry and works on protecting digital environments through security technology and innovation.

What you will do

• Provide responsive support for software, hardware, end-user devices, and collaboration systems including Google Workspace, Zoom, and Slack.
• Troubleshoot complex and recurring issues, perform root-cause analysis, and recommend improvements that reduce downtime and ticket volume.
• Maintain Google Workspace, macOS and Windows endpoint management, networking, VPN, and access-management tools including Okta and hirify.global.
• Provide on-site support for devices, conference-room audio/video systems, office connectivity, and workstation provisioning.
• Create documentation, runbooks, and knowledge-base articles for the global service desk.
• Develop or modify PowerShell, Python, or similar automation scripts and experiment with AI for troubleshooting, data collection, and proactive issue detection.

Requirements

• BA/BS in Information Technology or equivalent qualification.
• 2+ years of hands-on experience in a service desk or field support role.
• Strong experience with Google Workspace administration, endpoint management, Zoom, identity and access management, SaaS applications, VPN, macOS, and Windows.
• Working knowledge of PowerShell, Python, or similar scripting and automation tools.
• Customer-focused communication skills and the ability to collaborate across global regions and time zones.
• Business-level Spanish and English required in both written and verbal communication.

Culture & Benefits

• Primarily office-based work supporting collaboration and real-time problem-solving.
• Collaboration with service-desk colleagues across multiple global regions.
• Focus on inclusion, integrity, collaboration, execution, and responsible innovation.
• Immigration and work-visa sponsorship are not available for this position.
• Reasonable accommodations are available for qualified individuals with disabilities or special needs.