Partner Service Team Member

Location: Manchester, United Kingdom

Salary: £32,082 per year

Company

hirify.global provides telecommunications and related customer and partner services.

What you will do

• Build trusted relationships with partners, customers, and colleagues across Service and Sales.
• Manage orders and projects from placement through to first bill, monitoring progress and identifying risks.
• Coordinate actions to support successful delivery and keep stakeholders informed.
• Own service-impacting issues through to resolution and support root-cause analysis and corrective action.
• Support the rollout of new products, systems, and ways of working through training and constructive feedback.
• Work flexibly and collaboratively to support team priorities, handovers, and service delivery.

Requirements

• Customer-focused, organised, and comfortable taking ownership.
• Clear communication and effective collaboration with colleagues and stakeholders.
• Positive response to change and willingness to learn and adopt new tools.
• Ability to manage orders, projects, risks, and service issues through to resolution.

Culture & Benefits

• Collaborative work across Service and Sales teams.
• Training provided for new products, systems, and ways of working.
• Opportunity to contribute feedback during the rollout of strategic products and systems.