4 дня назад
Service Delivery Manager (National Messaging)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Delivery Manager (National Messaging): Managing reliable, available, and secure UK National Messaging services for 5,000 users with an accent on ITIL-based operations, service-provider coordination, and customer experience. Focus on major incident management, messaging and directory services, KPI-driven improvements, contract management, and operational budget control.
Location: Monday to Friday at Portsmouth or Stevenage sites, with some hybrid working available. Business travel within the UK and Europe is required. Applicants must be able to gain UK SC Security Clearance.
Company
Defence and Space develops aerospace, defence, digital, technological, and space solutions, with a focus on sustainable aerospace.
What you will do
- Own the reliability, availability, and security of UK National Messaging services supporting 5,000 users.
- Run ITIL-based incident, problem, change, configuration, and event management processes using a user-centric approach.
- Manage service-provider agreements and ensure contracted services are delivered.
- Analyse service KPIs and user feedback, then implement actions to improve customer satisfaction.
- Manage and report on the planned operating budget.
- Contribute to defining new products and services with product teams.
Requirements
- Experience in IT Service Management, operational activities, and service-provider steering.
- Experience working in large-scale, complex, and multicultural enterprise environments.
- Demonstrated expertise in crisis and major incident management.
- Autonomous-level contract management experience for projects and programmes.
- Strong knowledge of on-premises Microsoft Exchange, messaging protocols, email security gateways, and Active Directory.
- Ability to gain UK SC Security Clearance and willingness to travel within the UK and Europe.
Nice to have
- Knowledge of Microsoft Office 365.
Culture & Benefits
- Full-time permanent role with a 37-hour working week and flexibility around core hours.
- Hybrid working, up to two additional days per month as time off in lieu, and options to buy or sell holiday.
- Competitive salary, annual profit share, contributory pension, share options, and other financial benefits.
- Personalised development plans, Leadership University, and access to more than 10,000 e-learning courses.
- Health, wellbeing, family, caregiving, inclusion, and employee support programmes.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →