Technical Writer (AI)

Location: Toronto, Canada

Salary: CA$72,000–CA$97,000 per year base pay; expected OTE of CA$80,000–CA$108,000 per year including variable compensation.

Company

hirify.global provides a customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Define and maintain YAML metadata, taxonomies, and contextual guidelines for AI-assisted documentation workflows.
• Review machine-generated prose and code samples line by line for technical accuracy, edge cases, structure, and voice.
• Write and revise API references, integration guides, and conceptual documentation in a docs-as-code environment.
• Build expertise in the hirify.global platform and explain complex functionality in clear, user-centered language.
• Maintain the documentation GitHub repository and organize content for both developers and context-retrieval systems.
• Collaborate with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to validate platform behavior and customer integration paths.

Requirements

• 3+ years of technical documentation experience for audiences using APIs, SDKs, or developer platforms.
• Strong information architecture and knowledge management skills.
• Experience with Git, Markdown, YAML, and docs-as-code workflows.
• Practical experience using LLMs and AI tools in technical writing.
• Ability to explain technical concepts to both engineers and non-technical readers.
• Excellent editing, communication, presentation, collaboration, and user advocacy skills.

Culture & Benefits

• Collaborative, transparent, inclusive, and team-oriented work environment.
• Hybrid ways of working and a curated in-office experience focused on community and connection.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Retirement and employee stock purchase plans, equity eligibility, and family services including fertility benefits and equal paid parental leave.
• Formal career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, and donation matching.

Hiring process

• AI-assisted tools may be used to analyze application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain responsible for hiring decisions; candidates may request an alternative or manual review process where applicable.