Customer Onboarding Lead U.S. (AgTech)

Location: Boulder, Colorado, United States; on-site

Salary: $140,000 annually plus equity

Company

hirify.global develops technology that helps ranchers operate more productive and sustainable grazing businesses.

What you will do

• Lead the US Launch Representative team deploying hirify.global on new ranches and ensure consistent customer onboarding.
• Own US new deployment ARR, regional delivery performance, launch costs, and operating cadence.
• Coach, develop, hire, onboard, and ramp Launch Representatives against regional growth plans.
• Improve adoption, time-to-value, retention, customer satisfaction, operational efficiency, and deployment quality.
• Build repeatable workflows, maintain tooling and process standards, and escalate systemic issues to the Global Launch team.
• Partner with Sales, Support, Rev Ops, Product, Engineering, and global launch stakeholders on handoffs, forecasting, and product feedback.

Requirements

• Experience leading customer-facing teams that deliver measurable outcomes at scale.
• Experience coaching and developing frontline employees with clear expectations and consistent follow-through.
• Strong operational judgment, data-driven problem solving, and the ability to manage multiple priorities.
• Ability to redesign team operations, unblock deployments, and make decisions with incomplete information.
• Confident cross-functional communication and influence without relying on formal authority.
• Clear, direct communication and genuine care for customers and work quality.

Nice to have

• Agriculture or ranching experience.
• Experience in a startup or high-growth environment.
• Familiarity with Salesforce, Intercom, or similar systems.
• Experience working in ag-tech.

Culture & Benefits

• Annual USD $750 self-development budget.
• Health insurance for employees and families.
• 16 weeks of paid parental leave for primary caregivers and 8 weeks for secondary caregivers.
• Wellness leave and unlimited paid annual leave.
• 401(k) with a 100% match on the first 3% contributed and a 50% match on the next 2%.
• Inclusive, high-performance environment focused on meaningful work, autonomy, learning, and solving complex industry problems.