Senior Product Manager (AI)

Location: London, UK — hybrid, with 3 days in the office

Employment type: Permanent, full time. Reports to the Head of Product, Lifecycle.

Salary: Competitive salary, plus a Flexible Benefits Package worth 12% of salary.

Company

hirify.global is a FTSE 100 fintech operating across five continents, serving more than 1.4 million customers and processing billions of dollars in transactions.

What you will do

• Own the product vision and multi-quarter roadmap for the operational tooling suite.
• Identify high-value customer and operational problems and make build, buy, or partner decisions.
• Consolidate overlapping products and develop self-service experiences for clients and support agents.
• Embed AI across the service journey, including client-facing chatbots, agent-facing systems, research, prototyping, and workflow automation.
• Partner with engineering, design, operations, compliance, legal, and marketing to scope, prioritise, and ship products.
• Define success metrics, run experiments, and improve customer satisfaction while reducing cost to serve.

Requirements

• Significant experience shipping products in fintech, financial services, or another regulated industry, ideally in servicing, operations, or CX tooling.
• Experience owning product strategy across broad, multi-system product surfaces, including vision setting and direction.
• Active use of AI tools such as LLMs, prototyping tools, research synthesis, or workflow automation.
• Strong customer discovery, data-driven decision-making, experimentation, and metric-definition skills.
• Ability to navigate regulatory requirements and translate compliance constraints into effective customer experiences.
• Strong stakeholder management and the ability to influence product, engineering, legal, compliance, marketing, and senior leadership without direct authority.

Nice to have

• Experience reducing cost to serve or improving CSAT through product-led change.
• Experience consolidating multiple internal or client-facing tools into a simplified product suite.
• Experience deploying AI or automation across chatbots, agent-assist systems, or service workflows.
• Experience building self-service products that reduced inbound support contacts.

Culture & Benefits

• Tailored development programmes, mentoring opportunities, and career progression.
• Private medical cover, life insurance, gym membership contributions, and enhanced parental pay and leave.
• Twenty-five days of holiday, a birthday day off, two additional volunteering days, and the option to buy or sell holiday days.
• Flexible benefits package worth 12% of salary and unlimited access to LinkedIn Learning.
• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual events and projects budget.
• Opportunities to participate in and create ESG initiatives through the IG Brighter Future Fund.