Chargebacks Analyst, WMT (Payments)

Location: Remote in Mexico; Mexico City, Mexico

Company

hirify.global provides fraud prevention and commerce protection technology that helps online retailers approve legitimate orders, protect revenue, and improve customer experiences.

What you will do

• Review, validate, reconcile, and process chargeback files and reports from multiple payment processors.
• Research credit card disputes, investigate criminal and buyer fraud, determine liability, and dispute eligible cases to recover funds.
• Process merchant reimbursement requests according to coverage policies, Terms of Service, and merchant-specific eligibility rules.
• Gather evidence from internal and third-party sources to validate transactions and support claims.
• Support merchant onboarding by reviewing policies and configuring accounts for claim processing.
• Collaborate with Customer Success, Product, Finance, customers, banks, processors, and other stakeholders to improve processes and report issues.

Requirements

• Fluent Spanish and English.
• At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA, or LatAm payments market.
• Experience working with payment processors and knowledge of Visa, Mastercard, American Express, and Discover regulations.
• Advanced Excel skills, including pivot tables, lookups, conditional logic, data cleansing, and macros.
• Strong analytical, problem-solving, research, confidentiality, and attention-to-detail skills.
• Advanced computer proficiency, including G-Suite, with the ability to work independently and collaboratively.

Nice to have

• Customer service, merchant onboarding, and account configuration experience.
• Experience with Shopify, Stripe, PayPal, Adyen, Braintree, or other payment platforms.
• SQL experience and experience designing dashboards in Looker.
• Fluent Portuguese.

Culture & Benefits

• Flexible work arrangements and a telework stipend for home internet.
• Health, dental, vision, and life insurance.
• Paid parental leave, paid holidays, and 12 paid vacation days with vacation premiums.
• Annual performance bonus, Christmas bonus, food vouchers, and stock options.
• Dedicated learning budget, on-demand therapy for employees and dependents, and company social events.

Hiring process

• Reasonable accommodations are available for candidates who need individualized support during the interview process.