Card Disputes & Chargebacks Specialist (Fintech)

Location: Remote in LATAM

Company

hirify.global provides card-issuing infrastructure for banks, fintechs, and digital brands worldwide.

What you will do

• Investigate authorised and unauthorised disputed transactions and claims from cardholders.
• Gather documentation and validate information from internal and third-party systems.
• Analyse transaction data and determine the appropriate action for each dispute.
• Draft, submit, and manage accurate responses in line with card scheme requirements and regulatory timeframes.
• Provide guidance and feedback to clients and internal stakeholders on resolved or escalated chargebacks.
• Apply current card network regulations, scheme rules, and relevant industry standards throughout the dispute process.

Requirements

• Strong understanding of chargeback regulations, card scheme rules, and dispute procedures.
• Ability to analyse complex transaction data and documentation.
• Strong investigation, negotiation, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication skills in English.
• Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to maintain confidentiality and neutrality when handling sensitive matters.

Culture & Benefits

• Full-time remote work supporting customers across EMEA, LAC, and Asia.
• Collaboration with a diverse, global team across markets and functions.
• Values-driven environment focused on innovation, accountability, excellence, growth, collaboration, and humanity.
• Equal opportunity workplace committed to diversity and inclusion.