Product Manager, On-Premise Digital Guest Experience

Location: Atlanta Support Center; on-site four days per week, typically Monday through Thursday

Company

hirify.global is a multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Define product strategy, identify high-value opportunities, and execute roadmaps across the restaurant guest journey.
• Lead initiatives through discovery, research, technical validation, delivery, pilots, rollout, continuous improvement, and retirement.
• Design cohesive physical-digital experiences across software, hardware, data, integrations, restaurant workflows, and guest journeys.
• Align Design, Engineering, Data, Analytics, Operations, Marketing, technology teams, restaurant teams, franchisees, and external partners.
• Define KPIs and guardrails, run experimentation and pilot plans, monitor post-launch performance, and support adoption and change management.

Requirements

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• 7+ years of experience with product management practices, agile methodologies, and test-driven development.
• Experience delivering customer-facing digital products, digital innovation, and measurable business results.
• Deep understanding of consumer behavior, ecommerce, omnichannel journeys, user-centered product development, and product lifecycle management.
• Ability to connect digital experiences with physical environments, restaurant workflows, hardware, data, and operational processes.
• Strong analytical, communication, problem-solving, prioritization, negotiation, and cross-functional influence skills.

Nice to have

• Experience in restaurant or hospitality industries, location- or AI-enabled products, or other physical-digital environments.
• Experience working across multiple brands, business units, platforms, or stakeholder groups.
• Experience evaluating or managing external technology partners.

Culture & Benefits

• Entrepreneurial environment focused on shaping the future of restaurant experiences.
• Work across a portfolio of well-known restaurant brands and large-scale operational environments.
• Independent day-to-day product decision-making within an approved strategy and roadmap.