Product Manager, Retail Experience

Location: Cottonwood Heights, Utah; hybrid with three days per week in-office and regular travel to stores. A mandatory in-person interview is required before an offer.

Company

hirify.global is an outdoor retail business connecting physical stores with its digital commerce experience.

What you will do

• Own the product roadmap for the retail customer experience across stores and hirify.global.com.
• Build cross-channel capabilities including buy online, pick up in store; ship from store; store inventory visibility; and in-store returns.
• Extend loyalty membership, points, and order history into the store experience.
• Design customer journeys for rentals, fittings, tuning, and other store services, including booking, payment, and pickup.
• Define metrics, instrument initiatives, and use analytics and experimentation to guide product decisions.
• Partner with engineering, design, merchandising, marketing, analytics, store operations, and field teams to ship integrated retail products.

Requirements

• 3–5+ years of product management experience.
• Experience owning retail, omnichannel, in-store customer experience, or adjacent commerce products.
• Working knowledge of point-of-sale, inventory and order management, and customer data systems.
• Demonstrated measurable impact on conversion, revenue, or operational efficiency.
• Strong analytical and experimentation skills using GA4, Looker, SQL, or similar tools.
• Willingness to work onsite three days per week in Utah and travel regularly to stores.

Nice to have

• Experience using AI tools in product workflows, including prototyping and workflow automation.
• Experience launching products in new stores, markets, or integrated businesses.
• Experience with rental, service, or appointment-based retail models.
• Background in outdoor, specialty, or hardgoods retail.

Culture & Benefits

• Ownership of a growing retail and digital customer experience with broad strategic scope.
• Autonomy across the full product lifecycle, from roadmap definition through delivery.
• Paid time off, 401(k) match, medical, dental, and vision coverage.
• Supplemental insurance policies and employee discounts across the brand portfolio.
• Work environment centered on outdoor activities, recognition, wellbeing, and collaboration.

Hiring process

• Recruiter screen followed by a short AI or product-building take-home challenge.
• Interviews with the Vice President of Product and UX, leadership, store operations, and other cross-functional partners.
• In-person interview, reference checks, background check, and offer.