6 дней назад
Network Operations Center (NOC) Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Network Operations Center (NOC) Analyst (Networking/Infrastructure): Troubleshooting advanced network, server, cloud, security, and client-impacting issues across managed healthcare IT environments with an accent on firewalls, VPNs, routing, Windows Server, Azure, and Microsoft 365. Focus on resolving escalations independently, maintaining service continuity, documenting technical solutions, and coordinating complex incidents with engineering and client teams.
Location: Remote; scheduled Central Time coverage, quarterly one-week on-call rotation, and occasional onsite client support by agreement.
Company
provides managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and business services for healthcare organizations.
What you will do
- Handle advanced escalations across network, server, cloud, security, and client-impacting issues.
- Troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, Windows Server, Active Directory, Microsoft 365, Azure, Entra, backups, remote desktop, and MFA.
- Monitor and triage alerts and time-sensitive tickets while following escalation procedures.
- Maintain ownership of high-priority incidents through documentation, client updates, and effective handoffs.
- Collaborate with senior engineers, Service Desk, cybersecurity, account management, cloud specialists, and vendors.
- Identify recurring issues and contribute to alert tuning, runbooks, process improvement, and consistent service delivery.
Requirements
- High school diploma or GED equivalent.
- 2–4 years of experience in a Service Desk, NOC, IT operations, infrastructure support, or similar technical support role.
- Hands-on networking experience with firewalls and connectivity troubleshooting.
- Strong knowledge of TCP/IP, DNS, DHCP, VPN, routing, switching, Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Intermediate experience with Azure and Entra, plus familiarity with backups, remote desktop, MFA, ticketing, monitoring, and technical documentation.
- Strong analytical, problem-solving, communication, prioritization, documentation, and client-service skills.
Nice to have
- Associate or bachelor’s degree in information technology, computer science, or a related field.
- Experience supporting multiple clients in a managed services, NOC, or 24x7 technical support environment.
- Experience with multiple firewall and networking-equipment manufacturers or dedicated client environments.
- CompTIA, Microsoft, Cisco, ITIL, or similar certifications.
Culture & Benefits
- Remote and flexible work opportunities.
- Medical, dental, and vision insurance.
- 401(k) with company match, company-paid life insurance, and disability insurance.
- Employee Assistance Program and professional development opportunities.
- Collaborative, supportive, mission-driven environment focused on healthcare technology.
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