CB Customer Service Representative (Corporate Billing)

Location: 239 Johnston St SE, Decatur, Alabama 35601, United States; office-based position.

Company

hirify.global is a financial services company serving customers across the American South through relationship-focused banking and corporate billing solutions.

What you will do

• Contact customers about payment statuses for past-due corporate invoices and conduct invoice research.
• Document payment statuses, disputes, account adjustment requests, and task outcomes in the cbCentral system.
• Provide invoice copies, answer inbound calls, make outbound customer service calls, and enroll customers in email statements.
• Resolve assigned cbCentral tasks, statement and email exceptions, return mail, buyout schedules, and billing disputes when assigned.
• Escalate payment status issues to Collections Management and train new collectors on collection policies, procedures, and system use.

Requirements

• High school diploma or equivalent.
• At least one year of clerical or office work experience.
• Excellent verbal and written communication and customer relations skills.
• Proficiency in Microsoft Excel, Microsoft Word, and general office duties.
• Ability to multitask, prioritize workflow, maintain accuracy, and communicate with clients and vendors tactfully.
• Ability to work at the physical Decatur, Alabama office location.

Culture & Benefits

• Work is performed in a typical office environment.
• The role involves frequent computer use, typing, sustained monitor attention, and extended periods of sitting, walking, or standing.
• Communication takes place in person, by phone, and through electronic channels.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.