Client Care Specialist (Banking)

Location: Ft. Walton Beach, Florida, United States. Onsite office and bank environment; periodic travel between locations may be required. Typical schedule is 8:00am–5:00pm CST, Monday–Friday, with overtime and Saturdays as needed.

Company

hirify.global provides banking services and customer-focused financial support.

What you will do

• Provide phone, email, and web customer service, explain solutions, and resolve account-related concerns.
• Route customer inquiries to appropriate bank personnel and escalate unresolved issues.
• Assist customers with online banking, mobile banking, debit cards, and other electronic banking services.
• Provide account information, including balances, check clearings, deposits, returned checks, funds availability, and statements.
• Process transfers, stop payments, electronic deposits, and other account maintenance requests according to procedures.
• Document calls, follow up with customers, support branch referrals, and perform Bank Secrecy Act duties under the BSA Officer’s guidance.

Requirements

• High school diploma or GED.
• 2–3 years of customer service experience.
• Excellent interpersonal, written, and verbal communication skills.
• Problem-solving, organization, time management, integrity, and teamwork skills.
• Proficiency in Microsoft Office Suite.
• Ability to work in the Ft. Walton Beach office environment and work overtime or Saturdays when needed.

Nice to have

• Banking experience.
• 2–3 years of call center experience.

Culture & Benefits

• Customer-focused environment emphasizing professional and supportive service.
• Typical desk-based office work with extended computer use and headset-supported customer calls.
• Reasonable accommodations may be available for qualified individuals with disabilities.
• Equal opportunity and affirmative action employer.