Client Renewals Associate (Fintech)

TL;DR

Client Renewals Associate (Fintech): Lead proactive client engagement and retention efforts to ensure service loyalty and revenue growth with an accent on client communication, churn prevention, and cross-sales. Focus on managing escalations, handling high account volumes, and collaborating with operational teams to resolve client concerns.

What you will do

• Lead proactive client engagement to ensure loyalty and continuity
• Communicate professionally and effectively with clients
• Identify and escalate client concerns for resolution
• Liaise with operational teams to resolve issues
• Maintain accurate CRM data and support retention and cross-sales
• Support ad hoc initiatives and product rollouts

Requirements

• Experience in quota-carrying renewal/sales role
• Strong client-facing acumen and communication skills
• Ability to handle high volume of accounts
• Proven track record in preventing churn
• Ability to work independently and in a team
• Adaptability to fast-paced environment

Culture & Benefits

• Opportunity to join a goal-driven startup with big ambitions
• Open, inclusive working environment with startup-experienced founders
• Agile working model focused on goals and performance
• International environment with diverse culture
• Competitive remuneration package
• Remote-first and flexible working arrangements