Marketing Executive

Location: Hybrid role based in Southampton or London, United Kingdom

Company

hirify.global is a wealth management business providing financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management.

What you will do

• Manage the marketing mailbox and respond to adviser questions about marketing materials, tools, campaigns, digital channels, branding, and financial promotions.
• Provide clear, accurate, and timely responses within agreed service levels, escalating queries when specialist advice or approval is required.
• Own enquiries from start to finish, maintain follow-ups, and ensure each query reaches a clear conclusion.
• Record enquiries, identify recurring themes and guidance gaps, and suggest improvements to the adviser experience.
• Work with Marketing, Distribution, Risk and Compliance, Operations, and other specialist teams to resolve requests.
• Support content updates, campaigns, and wider marketing projects by checking information and coordinating feedback.

Requirements

• Experience in customer service, marketing support, administration, or a similar enquiry-based role.
• Strong written and verbal communication skills, with the ability to explain information clearly and professionally.
• Excellent organisation, responsiveness, attention to detail, and ability to manage shared mailboxes, priorities, and follow-up actions.
• Collaborative approach and sound judgement when resolving or escalating enquiries.
• Interest in marketing or financial services and willingness to learn relevant tools, processes, and regulatory requirements.
• Confident use of Microsoft Office and curiosity about using AI responsibly to improve efficiency.

Culture & Benefits

• Supportive marketing team with opportunities to contribute to wider campaigns and projects.
• 26 days of annual holiday, equivalent to 182 hours.
• Company incentive scheme and non-contributory pension scheme with options for additional personal contributions.
• Private medical insurance, life assurance at four times salary, and income protection at 75% of salary after 26 weeks of absence.
• Flexible benefits are available to UK employees through salary deduction.
• Inclusive workplace focused on integrity, curiosity, collaboration, ownership, and continuous improvement.