Forward Deployed Engineer (EMEA)

Location: London, England, United Kingdom. The role supports customer-facing deployments and requires up to 40% travel.

Company

hirify.global is building an AI-powered platform that combines generative AI, human-in-the-loop workflows, and enterprise skill graphs to help global companies create, translate, and localize content at scale.

What you will do

• Lead technical execution across pre-sales discovery, solution design, implementation, adoption, and expansion.
• Build and deploy AI-powered workflows using prompts, agent skills, and configurations to improve multilingual content quality, speed, and efficiency.
• Design integrations and automation connecting hirify.global with enterprise systems such as CMS, DAM, PIM, and commerce platforms, including AEM, Drupal, and SFCC.
• Serve as the technical lead for customer deployments, owning validation, testing, go-live readiness, and value realization.
• Drive post-sale enablement and adoption, quantify outcomes, and identify expansion opportunities.
• Partner with CX, Product, Engineering, and Account teams to provide technical feedback and influence roadmap priorities.

Requirements

• BS/MS degree in engineering, analytics, or a related field.
• 10+ years of experience in technical deployment, implementation management, or technical account management for SaaS products serving enterprise customers.
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design and integrations.
• Ability to troubleshoot complex implementation issues and create custom solutions with LMS, CMS, PIM, and DAM software.
• Excellent communication, presentation, negotiation, influencing, and client relationship management skills across technical and executive audiences.
• Willingness to travel up to 40%.

Nice to have

• Experience delivering post-sale support, customer training, and adoption initiatives.
• Entrepreneurial mindset with strong curiosity, problem-solving ability, and collaborative working style.

Culture & Benefits

• Work with a globally distributed team of 200+ people across 30+ countries.
• Collaborate through a hub-and-spoke model anchored in locations including New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.
• Participate in an AI-native organization using AI across business functions and encouraging employees to manage their own AI agents.
• Contribute to an AI-powered platform serving the multilingual content industry.
• Join a fast-growing post-Series C startup focused on scaling its product and customer impact.
• Work in an inclusive environment focused on respect, diversity, ownership, speed, and measurable results.