Platform Support Engineer (MES)

Location: Maia, Porto District, Portugal; hybrid workplace

Company

Develops modular MES software for high-performance Industry 4.0 operations in semiconductor, electronics, life sciences, and industrial equipment manufacturing.

What you will do

• Lead remote deployments of MES and application environments, validating dependencies, compatibility, and installation prerequisites.
• Manage environment governance, access controls, quotas, expiration rules, and secure customer workflows.
• Monitor and optimize CPU, memory, storage, and cluster resources to maintain stable, performant, and cost-efficient environments.
• Deploy and support solutions in DMZ and restricted network environments, including firewall, routing, reverse proxy, and TLS configurations.
• Investigate installation and post-installation issues using logs, containers, pods, events, and system traces, working with engineering, SRE, and infrastructure teams.
• Provide infrastructure guidance and improve documentation, automation, observability, troubleshooting playbooks, and deployment tooling.

Requirements

• Strong experience with Docker and Kubernetes or OpenShift, including containerized deployments, pod troubleshooting, logs, events, networking, and health checks.
• Solid Linux experience covering networking, volumes, system services, and journaling.
• Hands-on experience with VMware or Hyper-V, including VM provisioning, configuration, and snapshots.
• Strong investigative, problem-solving, organizational, prioritization, ownership, and accountability skills.
• Excellent cross-functional communication skills and excellent written and spoken English.
• Ability to troubleshoot beyond standard procedures and resolve issues using a root-cause approach.

Nice to have

• Experience with Kafka, ClickHouse, SQL Server, reverse proxies, TLS certificates, or secure network architectures.
• Familiarity with manufacturing, MES, semiconductor, electronics, medical device, or industrial equipment domains.
• Knowledge of ITIL change, incident, and problem management.
• Experience with operational reporting, analytics, dashboards, log aggregation, CI/CD, monitoring, observability, PowerShell, or Bash.

Culture & Benefits

• Work in a high-tech manufacturing software environment supporting mission-critical customer operations.
• Collaborate with deployment support, customer, engineering, SRE, infrastructure, partners, integrators, and customers.
• Contribute to continuous improvement, internal knowledge bases, best practices, automation, and observability.