8 дней назад
Service Delivery Specialist - Fixed-Term Contract (TravelTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Delivery Specialist - Fixed-Term Contract (TravelTech): Managing end-to-end IT service delivery for airport ecosystem solutions with an accent on SLA performance, ITIL practices, stakeholder communication, and supplier management. Focus on leading incident and problem resolution, coordinating changes and releases, improving service stability through root-cause analysis and automation, and maintaining security and compliance.
Location: Hybrid role based out of the office next to London Heathrow Airport, United Kingdom. Candidates must have been residents in the UK for 5 continuous years to pass the required government security clearance check.
Company
Provides technology solutions for the airport ecosystem, serving airports, airlines, ground handlers, border control, and related organizations.
What you will do
- Own end-to-end delivery of IT services and ensure performance against SLAs and business expectations.
- Lead incident, request, problem, change, and release management, including root-cause analysis and preventative actions.
- Maintain service reporting, operational dashboards, performance metrics, and improvement roadmaps.
- Run service reviews, manage stakeholder priorities, and translate business needs into actionable backlogs.
- Manage third-party service partners, escalations, contract and SLA adherence, and improvement plans.
- Develop service documentation and support continual service improvement through process optimisation, automation, and customer experience improvements.
Requirements
- Five continuous years of UK residency required for government security clearance.
- Proven experience in IT service delivery or service management with accountability for operational performance and customer outcomes.
- Strong working knowledge of ITIL processes, including incident, problem, change, request fulfilment, knowledge, and service reporting.
- Experience producing and presenting service performance reports, KPIs, and improvement roadmaps.
- Strong stakeholder communication, analytical, problem-solving, and supplier-management skills.
- Proficiency in spoken and written English required.
Culture & Benefits
- Hybrid working from the office next to London Heathrow Airport.
- Full-time fixed-term contract for up to 12 months to cover maternity leave.
- Work in an environment focused on diversity, inclusion, belonging, and fair treatment.
- Accessible recruitment process and equal-opportunity employment practices.
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