SAP Service Delivery Manager

Location: United Kingdom; hybrid, with one or two days per week onsite in the Yorkshire area. Increased onsite presence may be required during go-lives, service transitions, and major incidents.

Company

hirify.global provides technology and SAP managed services through a global SAP practice.

What you will do

• Own end-to-end SAP service delivery for a strategic global customer, maintaining service performance, stability, SLA and KPI results.
• Lead monthly, quarterly and executive governance reviews, as well as critical incident, escalation and continual service improvement activities.
• Act as the primary SAP delivery lead and trusted advisor for senior business and IT stakeholders.
• Lead AMS estimation, transition and takeover activities, including operational readiness, knowledge transfer and service acceptance.
• Manage globally distributed onsite and offshore delivery teams across multiple geographies and time zones.
• Drive FDR management, commercial governance, renewals, service expansions and account growth opportunities with Sales, Presales and Account teams.

Requirements

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Strong experience managing offshore delivery teams across multiple geographies and time zones.
• Proven experience estimating, planning and transitioning SAP AMS takeover services.
• Experience managing senior stakeholders, critical customer escalations and sensitive customer environments.
• Significant experience with FDR management, commercial governance, account growth and customer-focused delivery.
• Deep practical experience supporting SAP S/4HANA environments and transformation programmes, with excellent communication, leadership and influencing skills.

Nice to have

• SAP S/4HANA Public Cloud and SAP Business Technology Platform experience.
• ITIL Foundation or higher certification.
• Experience with SAP Cloud ALM, SAP Solution Manager and SAP for Me.
• Experience in global system integrators or consulting organisations and major outsourcing or transformation programmes.

Culture & Benefits

• Support from an established SAP practice with functional, technical and cloud expertise.
• Flexible work model supporting in-person collaboration and individual work styles.
• Inclusive environment with adjustments available throughout the hiring process.
• Clear progression opportunities into senior delivery leadership or account management.
• Competitive salary, pension, private medical cover and wellbeing programmes.