Support Account Manager (Fintech)

Location: New York, United States

Salary: $80,400–$101,700 annual base salary, plus potential variable compensation and long-term incentive.

Company

hirify.global is a global fintech and cloud technology company providing treasury, payments, risk management, and working capital solutions for finance teams.

What you will do

• Serve as the primary support liaison for assigned Premium and Platinum customer accounts.
• Own the end-to-end support experience, including SLA monitoring, case workflows, and renewal support.
• Coordinate with Account Managers, Support Managers, and technical teams to resolve customer issues.
• Anticipate risks, address recurring issues, and identify product adoption and service improvement opportunities.
• Represent customer needs internally and escalate feedback to product and leadership teams.
• Prepare executive dashboards, case summaries, and customer health reports.

Requirements

• Experience in customer success, account management, or support within SaaS or technology environments.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Experience with SLA management, escalation handling, and translating technical data into business insights.
• Excellent communication, relationship-building, collaboration, and problem-solving skills.
• Bachelor’s or graduate degree in Business, Finance, Computer Science, or a related field, or equivalent experience.
• Empathy, ownership, accountability, and a continuous improvement mindset.

Culture & Benefits

• Customer-first culture focused on end-to-end customer outcomes.
• Collaborative environment built around integrity, shared goals, and continuous improvement.
• Health, welfare, and wellbeing benefits.
• Potential variable compensation and long-term incentive in addition to base salary.
• Equal opportunity employment and accessible recruitment accommodations.