Field Service Engineer 2 (Semiconductor)

Location: Wuxi, China; onsite customer-site work

Company

hirify.global develops and supports semiconductor manufacturing systems, with Customer Support responsible for installation, qualification, repair, maintenance, and customer know-how transfer.

What you will do

• Analyze equipment problems, gather diagnostic information, determine initial approaches, and execute solutions independently.
• Repair and maintain machines by using service tools, replacing parts, adjusting settings, and carrying out standard service actions.
• Prepare parts, tools, equipment, and technical information for scheduled customer machine time windows.
• Document and hand over unresolved problems to second-line support using work orders, field service reports, and technical reports.
• Train customers in equipment operation and routine maintenance, explain corrective actions, and recommend procedure improvements.
• Identify process improvements, share best practices, maintain technical knowledge, and coach less experienced engineers.

Requirements

• Experience as a Field Service Engineer in a technical industry.
• BSc degree in a relevant technical field, such as electrical technology, mechatronics, or mechanical engineering, or equivalent experience.
• Complete knowledge of the functionality of main product modules and submodules.
• Experience with computer applications, data analysis tools, spreadsheets, and presentation software.
• Semiconductor industry experience is preferred.
• Must be legally authorized to access technology controlled under United States Export Administration Regulations before starting work.

Culture & Benefits

• Work with customer-site semiconductor equipment and regional Customer Support teams.
• Collaborate with second-line support and relevant stakeholders to resolve technical problems.
• Operate in an inclusive and diverse equal-opportunity workplace.