Operations Manager (Hospitality)

Location: Scotland, United Kingdom. Regular travel between stores within the market is required. Full-time schedule of 50 hours per week, with availability for 5 days and 2 peak days, usually Friday, Saturday, or Sunday.

Company

hirify.global is a food and beverage brand focused on elevated products, hospitality, and memorable customer experiences across its stores.

What you will do

• Lead an area of 5+ stores and manage the General Managers responsible for them.
• Coach managers to maintain hospitality standards, improve store performance, and close operational gaps.
• Own area-level P&L planning, sales forecasts, labor targets, headcount, transfers, and inventory guardrails.
• Develop General Managers and build succession pipelines from barista to General Manager.
• Support struggling stores, launch new stores, and implement initiatives such as menu launches and technology tools.
• Track KPIs, set weekly and quarterly priorities, and ensure each store executes its operating plan.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, typically 3–10, and developing the managers who run them.
• Strong operational and financial judgment, including experience with P&L and KPI dashboards.
• Experience hiring, coaching, developing managers, making decisions, and leading through change.
• Strong strategic planning, written communication, and verbal communication skills.
• Ability to travel regularly between stores in Scotland and work 50 hours per week with availability for 5 days and 2 peak days.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun working environment.
• Strong focus on hospitality, accountability, continuous improvement, and employee development.
• Training pathways, regular one-to-ones, and direct feedback for leadership development.
• Opportunity to help scale a growing food and beverage brand and its next generation of leaders.