Customer Support Officer (Fintech)

Location: Ypsonas, Cyprus; rotating shifts from 08:00–16:00, 16:00–00:00, and 00:00–08:00

Company

hirify.global is an international fintech company with offices in Cyprus, the United Kingdom, the Bahamas, the United Arab Emirates, and Armenia.

What you will do

• Provide customer support through live chats, emails, and phone calls.
• Identify customer problems, research solutions, and guide customers through corrective steps.
• Handle complaints and resolve technical, login, account, accounting, and back-office issues.
• Provide information about company services and products and follow up on customer requests.
• Perform back-office and client accounting duties, update customer records, and follow KYC, AML, and due diligence controls.
• Escalate unresolved matters to senior management and provide feedback on service processes.

Requirements

• University degree or relevant banking experience.
• Excellent command of English required.
• High level of computer literacy.
• Flexible, analytical, and detail-oriented approach with strong communication skills.
• Ability to work rotating shifts.
• Knowledge of finance and economics is advantageous.

Culture & Benefits

• Medical insurance and provident fund.
• In-house gym with a personal trainer.
• Free daily lunch catering, snacks, and beverages.
• 21 days of annual leave and 10 days of sick leave annually.
• Private shuttle bus service from Limassol.
• Educational reimbursements, team-building allowances, corporate events, and a company discount card.

Hiring process

• 30-minute screening call.
• One-hour interview with the Head of Customer Support.
• One-hour interview with the COO and CS Supervisor or Head of Customer Support.