8 дней назад
Customer Delivery Manager (Telecom)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Delivery Manager (Telecom): Managing end-to-end managed services delivery for telecom customer contracts with an accent on service operations, software upgrades, governance, and customer satisfaction. Focus on coordinating emergency escalations, transitioning delivery scope into managed services, improving operational KPIs, and controlling contract revenue and profit.
Location: Australia, Sydney; onsite at 111 Pacific Highway
Company
delivers telecommunications technologies and managed network services for enterprise and carrier customers.
What you will do
- Manage end-to-end delivery of managed services portfolios, including case handling, emergency services, and software upgrades.
- Own customer-level care operations, governance, case reviews, and software upgrade operations.
- Validate demand and supply planning against agreed customer contract scope.
- Drive actions to improve managed services KPIs and customer satisfaction survey results.
- Coordinate emergency escalations within Global Delivery Center operations.
- Support transitions from project delivery to care and managed services, while managing contract revenue and profit.
Requirements
- Bachelor’s degree.
- In-depth knowledge of 5G, LTE, CloudRAN, O-RAN, SD-WAN, IoT, VoIP, and core network protocols including TCP/IP, SIP, and MPLS.
- Expertise in network planning, design, optimization, monitoring tools, and troubleshooting.
- Experience managing complex telecommunications projects and programs using Agile and Waterfall methodologies.
- Knowledge of network security, disaster recovery planning, analytical problem-solving, leadership, negotiation, and client communication.
- Financial management skills covering budgeting, cost optimization, and ROI analysis.
Culture & Benefits
- Full-time, regular employment.
- People manager role with collaboration across customer, market, and Global Delivery Center stakeholders.
- Confidential recruitment adjustments and support are available for candidates who need them.
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