Customer Due Diligence - Business Analyst (KYC)

Location: Manila (World Plaza), Philippines

Company

hirify.global supports ING’s global banking operations and develops digital services for customers and internal stakeholders.

What you will do

• Support the Central Product Owner in executing tribe goals and defining the product vision, roadmap, and backlog.
• Guide a multidisciplinary BusDevOps squad of approximately 7–9 members working on an FCRM-based product.
• Design, develop, implement, and maintain the global KYC Digital Service and integrate KYC customer journeys and services.
• Create user stories and features, remove development impediments, and ensure functional and non-functional requirements are met.
• Monitor squad quality and performance and coordinate alignment with other product squads.
• Represent end consumers while ensuring customer experience, security, resilience, performance, legal, contractual, and compliance requirements are addressed.

Requirements

• Master’s or bachelor’s degree.
• 3–10 years of relevant work experience, depending on role specification and seniority level.
• Strong analytical, communication, networking, influencing, and resilience skills.
• Experience working with IT and solution-build teams, guiding change, and driving high-impact initiatives in an Agile environment.
• Ability to collaborate across countries, cultures, languages, and time zones in an international environment.
• Fluent English in speaking and writing is required.

Nice to have

• Experience with KYC, CDD, FATCA, CRS, client onboarding, client maintenance, AML, transaction monitoring, or compliance.
• Experience with data analysis, data mapping, and data quality improvement solutions.
• Knowledge of the FCRM application.
• Pega experience or background with workflow management tools.

Culture & Benefits

• Work in an international and culturally diverse environment.
• Manage a diverse stakeholder landscape and collaborate with colleagues across global markets.
• Learn working practices and case approaches from teams across the globe.
• Expand professional networks and knowledge beyond the Philippines.
• Develop critical-thinking and problem-solving skills in a continuously evolving banking environment.