Product Operations Manager (Contract, Automotive)

Location: Mountain View, California, United States; hybrid workplace. Support queue monitoring is required from 9:00 AM–5:00 PM on weekdays Pacific Time.

Company

hirify.global is a California-based division of Honda Motor Co., Ltd. developing mobile application experiences for hybrid, electric, and connected vehicles.

What you will do

• Build customer support operations, enable troubleshooting, and streamline escalations with engineering teams.
• Monitor and triage Jira support queues for mobile applications and backend systems, including L2/L3 issues.
• Manage incident response, Severity 1 escalations, handovers, SLO tracking, and operational performance reporting.
• Coordinate product information, FAQs, manuals, knowledge base content, localization, and vendor relationships.
• Lead operational projects for product launches and feature rollouts while improving workflows, tools, and processes.
• Collect and analyze customer feedback and translate Voice of Customer insights into product recommendations.

Requirements

• 3+ years of experience in Product Operations, ITSM, Technical Support Management, TAM, Customer Operations, or Localization, with 5+ years of total professional experience including L2/L3 support.
• Full professional fluency in Japanese and business-level English, written and spoken, is required.
• Hands-on experience with Jira, incident workflows, and support tools.
• Experience with mobile applications, cloud services, or connected vehicle and automotive software.
• Ability to optimize scalable processes, establish operational KPIs, and convert data into actionable insights.
• Strong cross-functional communication, triage judgment, organization, and resilience under pressure.

Nice to have

• Ability to read or debug basic code, GitHub, Swift, or server logs.
• Background in automotive or connected vehicle technology.
• User research experience.
• Knowledge of product documentation best practices.

Culture & Benefits

• Work with a small team of software product innovators within Honda.
• Collaborate with engineering, product, design, executive leadership, and regional global offices.
• Help develop next-generation digital experiences for hybrid, electric, and connected vehicles.
• Operate in a fast-paced environment focused on customer satisfaction and scalable growth.