GTM Operations

Location: San Francisco, CA; on-site. Candidates must be based in San Francisco and able to work in-office with the team.

Company

hirify.global builds customer-facing AI agents for major global brands and operates primarily in person from San Francisco, with additional offices across North America, Europe, and Asia.

What you will do

• Own order management from contract signature through booking, including quote verification and capture of commercial terms.
• Coordinate with GTM Operations, Sales, Finance, Legal, Pricing, and Sales Compensation to ensure accurate downstream reporting and deal execution.
• Set up and maintain outcome-based usage tracking for AI agents and run monthly consumption reporting and customer billing.
• Draft, review, and execute order forms while supporting deal forecasting and commercial negotiations.
• Identify repetitive processes and collaborate with Revenue Operations and GTM Systems to automate and scale billing processes.
• Handle complex and ambiguous operational scenarios as new products and pricing models are introduced.

Requirements

• 2–4 years of experience in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company.
• Experience owning an operational booking or billing queue end-to-end with high accuracy against monthly deadlines.
• Experience with CRMs such as Salesforce and a CPQ or billing system; ability to translate contract terms into system fields.
• Strong attention to detail and clear written communication when collaborating with Sales, Finance, Legal, and customers.
• Ability to identify process improvements and build solutions using AI tooling.
• Must be based in San Francisco and able to work in-office.

Nice to have

• Experience with usage-based billing, including commitments, overages, credits, and true-ups.
• Familiarity with quoting and contract lifecycle management tools.
• SQL or spreadsheet modeling skills.
• Exposure to sales compensation, revenue recognition, or partner and reseller billing.
• Experience establishing processes at a high-growth company.

Culture & Benefits

• Values include trust, customer obsession, craftsmanship, intensity, and family.
• Flexible unlimited paid time off.
• Medical, dental, vision, life insurance, and disability benefits for eligible full-time employees.
• Retirement plans, parental leave, and fertility and family-building benefits, varying by country of employment.
• Discretionary benefit stipend, meals, snacks, coffee, and free alphorn lessons.