Operations Support Specialist (Insurance)

Location: Bogotá, Colombia; hybrid work with at least three days per week in the office

Company

Marsh is a global provider of risk, reinsurance and capital, people and investments, and management consulting services, serving clients in 130 countries.

What you will do

• Process account changes, including address, authorized officer, and name updates.
• Track new and renewal certificates and follow up on missed payments through first, second, and third notices.
• Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks.
• Complete renewal processing for workers’ compensation, EPLI, and NTL lines.
• Record completed work, time spent, quantities processed, notes, and account details in tracker systems.
• Manage multiple operational queues while meeting quality and turnaround expectations.

Requirements

• Experience in high-volume administrative, operations, or back-office support, preferably in insurance or financial services.
• Strong attention to detail and consistent documentation and tracking discipline.
• Ability to manage multiple priorities and meet quality and turnaround expectations.
• Proficiency with standard business tools and workflow trackers, including Excel.
• English proficiency required.

Nice to have

• Experience supporting insurance policy servicing, certificates, or billing follow-up.
• Familiarity with policy cancellations, audits, vehicle and deductible changes, and renewals.
• Experience working across multiple operational queues in a fast-paced environment.

Culture & Benefits

• Professional development opportunities and varied work.
• Supportive leadership and an inclusive, collaborative culture.
• Career opportunities and benefits designed to support employee well-being.
• Hybrid work combining remote flexibility with regular in-office collaboration and professional development.