Engineering Tools Support Engineer

Location: Hybrid, with an average requirement to work 2 days per week from an HPE office.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Support engineering productivity platforms including Jira, Confluence, GitHub, Jenkins, Slack, CI/CD systems, and access management tools.
• Manage end-to-end request and ticket workflows, including triage, prioritization, routing, tracking, escalation, and closure.
• Coordinate with engineers, tool owners, Corp IT, and other stakeholders to resolve issues and meet service commitments.
• Maintain audit-ready documentation, process standards, data quality, and traceability.
• Contribute to workflow automation and system integrations using scripting, REST APIs, and JSON.
• Manage user access provisioning, modifications, deprovisioning, access reviews, and data cleanup.

Requirements

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or a related field.
• 3+ years of experience in engineering tools support, service desk, or operations roles.
• Experience managing ticket workflows and communicating with stakeholders independently.
• Experience with Jira, Confluence, GitHub, or similar engineering collaboration platforms.
• Familiarity with automation tools, REST API integrations, and structured data formats such as JSON.
• Strong analytical, organizational, communication, ownership, and process improvement skills.

Culture & Benefits

• Hybrid work model with flexibility to manage work and personal needs.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive workplace that values varied backgrounds and individual uniqueness.