Technical Specialist, MXO Merchant Onboarding & Activations

Location: Hybrid position with an in-office expectation at the Tempe, Arizona office

Company

hirify.global operates a Merchant Experience Operations organization supporting merchant partnerships and activations.

What you will do

• Onboard Drive merchants who cannot be onboarded through direct integration.
• Set up Drive merchants on the platform and process contracts and partnerships.
• Bulk grant portal access to Drive merchants.
• Provide backend support to internal teams using Salesforce, Google Sheets, and other internal tools.
• Own assigned projects, meet service-level agreements, and adapt to shifting priorities.
• Improve workflows, report on performance, and provide real-time peer escalation support.

Requirements

• Previous experience and proficient knowledge of Salesforce, Google Sheets, and SQL.
• Experience in operations, customer service, or a related field.
• Ability to work independently while delivering high-quality results.
• Ability to manage multiple project deadlines and changing priorities.
• Interest in operational quality and process improvement.
• Ability to work in a hybrid arrangement with regular presence at the Tempe office.

Culture & Benefits

• Work with a team focused on customer success and operational KPIs.
• Collaborate with trained Technical Specialists and a Drive Supervisor within Merchant Operations.
• Contribute to a team culture centered on approachability, peer support, and continuous process improvement.