Pharmacy Assistant Communications

Location: On-site in Mississauga, Ontario, Canada; pharmacy hours are Monday to Friday, 7:30 a.m. to 6:00 p.m., with occasional Saturdays, statutory holidays, and additional or alternate shifts as required.

Salary: CAD $21–$24 per hour.

Company

Express Scripts Canada is a health benefits management company and subsidiary of hirify.global, providing pharmacy benefit and prescription services for Canadian members.

What you will do

• Process prescription refills, RX orders, third-party adjudication, rescheduling, and member service requests in Kroll.
• Record and maintain patient and member information in CRM and other appropriate systems.
• Answer patient questions, resolve customer issues, and maintain accurate documentation of all contacts.
• Obtain prescription transfers, contact doctors for renewals, and communicate with members about upcoming refills.
• Manage team mailboxes and emails, support automated notifications, and complete assigned tasks and projects.
• Collaborate with Registered Technicians, Member Advisors, and Supervisors to share best practices and maintain service quality.

Requirements

• Pharmacy Assistant Diploma or equivalent experience.
• 0–3 years of retail pharmacy experience and knowledge of healthcare, pharmacy supplies, equipment, and claims processing.
• Strong written and verbal communication, customer service, interpersonal, organizational, and data-entry skills.
• Computer literacy with intermediate MS Office skills, including Word, Excel, and Outlook.
• Ability to work independently, adapt to change, learn processes quickly, and maintain quality and productivity standards.
• Successful completion of reference checks, background verification, and any required Enhanced Reliability or federal government security clearance is a condition of employment.

Nice to have

• Contact Centre experience.
• French and English bilingualism.

Culture & Benefits

• Competitive compensation, benefits, and pension plan.
• Career development and advancement opportunities.
• Culture focused on integrity, mutual respect, collaboration, innovation, passion, and service.
• Flexible work options and wellness programs.
• Inclusive, accessible, and barrier-free workplace with accommodation support available.

Hiring process

• AI-powered tools may be used for video interviews, note-taking, and candidate scoring.
• Scores are reviewed by hiring managers and the Talent team before a decision.
• Employment offers are conditional on reference checks, background verification, and applicable security screening.