Senior Solution Architect (CXA)

Location: Remote; primarily office-environment, computer-based work.

Pay range: $136,000–$204,000 OTE annually, with potential equity and bonus or commission incentives.

Company

hirify.global develops AI-first Customer Experience Automation and Contact Center as a Service solutions for enterprise customers.

What you will do

• Lead scoping and discovery sessions with sales and client teams to understand business requirements.
• Architect client solutions, provide best-practice recommendations, and translate requirements into implementation approaches.
• Create Statements of Work covering deliverables, schedules, tasks, requirements, and pricing.
• Partner with product, implementation, sales, and engineering teams to resolve issues, close gaps, and prioritize features.
• Identify product and process improvements and contribute to department methodology and tooling.
• Provide technical guidance and mentorship to architects and engineers.

Requirements

• 3–5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business.
• Experience with CX, CCaaS, and/or UCaaS solutions.
• Experience creating and managing Web Services, including REST, SOAP, and WSDL.
• Demonstrated success managing and delivering IT projects for enterprise companies.
• Strong technical communication, consulting, problem-solving, and cross-functional collaboration skills.
• Software implementation or coding experience; Salesforce or other CRM experience is preferred.

Culture & Benefits

• Inclusive, diverse, and customer-focused work environment.
• Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
• 401(k) retirement plan.
• Paid time off and 14 paid holidays annually.
• Potential long-term equity incentives and short-term bonus or commission incentives, depending on level and role.

Hiring process

• Applications are submitted online.
• The application window is expected to close at least five days after the posting date.