Customer Operations Specialist (Aviation)

Location: Sao Paulo, Brazil; hybrid work with up to 2 days per week from home

Company

hirify.global provides technology and communication solutions for airports, airlines, borders, transportation organizations, and government clients worldwide.

What you will do

• Partner with account teams to monitor service delivery, operational performance, and customer commitments.
• Conduct regular service reviews and support executive business reviews.
• Build customer relationships and share operational knowledge across internal teams.
• Provide guidance on products, services, updates, and releases to support customer adoption.
• Manage customer change requests, change management, and problem management processes.
• Investigate and escalate complex technical issues, analyze service data, and coordinate improvements with cross-functional teams.

Requirements

• 2–4 years of experience in customer success or operations.
• Experience troubleshooting technical issues and working with customer-facing teams.
• Hands-on experience with CRM systems and familiarity with ticketing systems.
• Exposure to change management and problem management processes.
• English-language CV required due to the international nature of the role.

Culture & Benefits

• Inclusive and diverse international environment operating across 200 countries and 60 languages and cultures.
• Flex Week allows working from home up to 2 days per week, depending on team needs.
• Flex Day supports adaptable working hours.
• Flex Location allows working from any location in the world for up to 30 days per year.
• Employee assistance, wellbeing support, learning platforms, and competitive benefits aligned with the local market and employment status.