обновлено 1 день назад
Customer Success Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Specialist (SaaS): Managing active client relationships and increasing customer value through retention, renewals, product consulting, and commercial growth with an accent on churn reduction, SaaS metrics, and CRM reporting. Focus on handling challenging customer situations, communicating product value, and negotiating upsell, cross-sell, and service agreements.
Location: Full-time, office-based role in Yerevan, Armenia
Company
is an international SaaS company whose platform helps service businesses accept online bookings, automate operations, and grow revenue.
What you will do
- Manage and develop relationships with an active client base.
- Identify client needs and help customers get more value from the platform.
- Drive subscription renewals, reduce churn, and handle cancellations and challenging client situations.
- Consult clients on payments and additional products while identifying upsell and cross-sell opportunities.
- Negotiate and close service agreements.
- Maintain accurate CRM documentation and reporting, tracking customer needs, account performance, and retention opportunities.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Retention, ideally in SaaS.
- Experience with customer retention, renewals, and upsells.
- Strong understanding of SaaS metrics, including churn, retention, NRR, and LTV.
- Excellent communication, negotiation, and objection-handling skills.
- Experience working with CRM systems and maintaining accurate reporting.
- Customer-oriented mindset and ability to clearly communicate product value.
Nice to have
- Experience in beauty, wellness, service-business software, or banking.
- Experience building retention or renewal processes.
Culture & Benefits
- Official employment in Armenia with a fast-growing international SaaS company.
- Competitive compensation and opportunities for professional growth.
- International team working across five countries and serving customers in 81 countries.
- Birthday day off and a flexible public holiday policy.
- Discounts on beauty services from partner clients.
- Free coffee and tea at the office.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →