Investigator Support Assistant (German)

Location: Remote role associated with Warsaw, Poland or Sofia, Bulgaria. Working hours are 10AM–7PM CET, or other hours if required.

Company

hirify.global provides laboratory services, diagnostics, data, and technology solutions for healthcare providers, patients, researchers, pharmaceutical companies, and health systems.

What you will do

• Notify investigator sites, sponsors, and affiliates about laboratory results, sponsor-determined flags, and test cancellations.
• Monitor, track, and resolve accession holds while escalating delays to the Supervisor and Project Manager.
• Update databases and communicate additional testing needs.
• Support investigator sites and sponsors with project-related questions by phone and email.
• Track metrics, document service failures, resolve issues, and escalate incomplete resolutions.
• Act as a liaison between internal and external clients while supporting global processes and patient safety.

Requirements

• High school degree.
• At least 6 months of customer service experience.
• Fluency in English and German is required.
• Strong verbal communication, attention to detail, and organizational skills.
• Ability to manage multiple tasks and distractions while maintaining a professional manner.
• Ability to work 10AM–7PM CET or other required hours.

Nice to have

• College or university degree.
• Ability to work independently and contribute effectively as part of a team.

Culture & Benefits

• Remote work arrangement.
• Monday–Friday schedule with a Saturday shift required once every two months.
• Work focused on patient safety and improving healthcare outcomes.
• Opportunity to support global processes and collaborate with international stakeholders.