Senior Director, Content Operations Lead (US) (AI)

Location: United States; willingness to travel within the US 20–30% is a plus.

Salary: $160,000–$220,000 per year

Company

hirify.global is a digital-first creative agency combining creativity and technology to build new capabilities for enterprise and startup clients.

What you will do

• Design and launch scaled content service models for enterprise clients, including governance, decision rights, activation plans, staffing, cutover, stabilization, and handover.
• Map content lifecycles, diagnose capacity and workflow issues, and redesign operating models around AI-native ways of working.
• Establish measurement frameworks, baselines, SLAs, and KPIs covering cycle time, approval rates, reuse, cost per asset, and on-time delivery.
• Collaborate with engineers and creative technologists to build content stacks, prototypes, internal tools, automation, and human-in-the-loop workflows.
• Lead delivery pods, resource teams, manage offshore and partner capacity, run workshops and steering reviews, and manage executive client relationships.
• Shape commercial strategy, partnerships, reusable accelerators, thought leadership, case studies, and go-to-market offerings.

Requirements

• 10–15 years of experience across content operations, creative production, marketing operations, consulting, or transformation delivery.
• Experience advising and operating in enterprise environments, with a track record of shipping scalable content capabilities.
• Direct experience standing up a service, studio, shared service center, or production pod through design, go-live, and stabilization.
• Hands-on knowledge of resourcing, knowledge transfer, readiness testing, phased ramp-up, SLA baselining, and transition close-out.
• Ability to decompose content workflows into demand, capacity, quality gates, automation, and human-in-the-loop steps that operate at scale.
• Bachelor’s degree, commercial judgment, accountability for outcomes, and comfort working through ambiguity.

Nice to have

• Willingness to travel within the US 20–30%.

Culture & Benefits

• Work with global clients across technology, consumer goods, financial services, travel and hospitality, government, education, media, and publishing.
• Collaborate across a distributed network spanning North America, South America, Europe, and Asia.
• Partner with ecosystem platforms including Adobe, Pencil, and Typeface.
• Join a network of nearly 2,000 people with engineering and creative expertise.