Senior Customer Engineer, Named - Toronto Canada (Network Security)

Location: Hybrid, Toronto, Canada. Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, presentations, demonstrations, and architectural design for enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, and Workers to suitable hirify.global architectures.
• Guide onboarding, migration, and adoption through deployment blueprints, configuration best practices, health monitoring, and risk remediation.
• Own technical customer relationships across the full lifecycle, including renewals, expansion, cross-sell, up-sell, and technical QBRs.
• Use AI agents, LLMs, and internal platforms to automate security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create technical enablement materials, standard operating procedures, architectural guidance, and customer education resources.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience in quota-carrying or revenue-aligned environments, enterprise sales cycles, and SaaS metrics.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Knowledge of protocols and technologies such as BGP, DNS, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, APIs, SDKs, webhooks, infrastructure as code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding programs.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Work in a mission-driven technology company focused on building a better Internet and protecting the free and open Internet.
• Use AI as part of iterative workflows to improve delivery speed and reduce administrative work.
• Collaborate across customer engineering, account executive, enablement, and professional services functions.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.