Principal AI Solutions Architect (Customer Success)

Location: Virtual Office (Texas), United States; flexible work schedules and work-from-home opportunities are available.

Salary: $134,300–$236,100 base compensation annually, with possible commission or performance-based bonus opportunities.

Company

hirify.global provides hirify.global Cloud, an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance.
• Translate business objectives into scalable AI architectures, integration patterns, and data flows across channels and enterprise systems.
• Deliver rapid proofs of concept and MVPs using hirify.global Cloud AI capabilities, supporting production deployment and faster time to value.
• Partner with customer executives, product, engineering, and customer teams to align AI initiatives with business KPIs and transformation roadmaps.
• Continuously optimize launched AI solutions to improve accuracy, performance, and business impact.
• Champion responsible AI practices and compliance with security, privacy, HIPAA, and PCI standards.

Requirements

• 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments.
• Strong expertise in AWS, Azure, or GCP and distributed architectures.
• Experience with APIs, data pipelines, REST, JSON, and event-driven integration systems.
• Experience with conversational AI, NLP, or AI-powered customer experience platforms.
• Ability to translate business requirements into scalable technical solutions with measurable outcomes.
• Strong executive stakeholder engagement skills and an understanding of data governance, security, and compliance frameworks.

Nice to have

• Experience with hirify.global Cloud or other contact center platforms.
• Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks.
• Experience with customer journey mapping, omnichannel experience design, and enterprise AI adoption.
• Background in financial services, healthcare, insurance, retail, or the public sector.

Culture & Benefits

• Flexible-first work culture with flexible schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and a 401(k) matching program.
• Mentorship, learning programs, leadership development, and education support.
• Adoption assistance, fertility treatment benefits, paid volunteer time, and well-being resources.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by interviews with the hiring manager and interview team.
• The process generally includes no more than five interviews, followed by final-step communication.