Quality Assurance Specialist (SAP)

Location: Madrid, Spain. The role includes one rotating night shift per month from 01:00 to 06:30 and occasional out-of-hours interventions of up to two per week, with total working time capped at 40 hours per week.

Company

hirify.global Hotel Group operates more than 1,500 hotels across 95+ countries through multiple hospitality brands.

What you will do

• Develop detailed test plans, test cases, test data, and automated test scripts based on feature requirements and hospitality business processes.
• Execute test scenarios according to planned schedules and verify functionality, usability, performance, and reliability.
• Investigate, classify, document, and coordinate the resolution of defects with IT teams and external vendors.
• Maintain quality-system documentation, test evidence, anomalies, and defect records.
• Report test results and quality metrics to stakeholders through the Quality Management Review program.
• Contribute to continuous improvement, risk assessments, automation-tool training, and user acceptance testing.

Requirements

• Fluent English is required.
• Bachelor’s degree in International Hotel Management, Hospitality Management, or a related field.
• More than five years of experience in test automation, including development of detailed test scripts.
• Strong debugging skills for test failures in SAP environments and the ability to present results to stakeholders.
• Structured approach to procedures and documentation, proactive collaboration, and willingness to support and train colleagues.
• ITIL and/or ISTQB Foundation certification or higher is highly desirable.

Nice to have

• SAP certifications and experience with SAP TMSforHotels or other SAP functional modules such as FI, CO, or MM.
• Hospitality experience covering Front Desk, Meetings & Events, Night Audit, or end-to-end hotel processes.
• Experience with Opera, Shiji, ServiceNow, Atlassian Jira, Confluence, or Tosca.
• International work experience and helpdesk or call-center experience.

Culture & Benefits

• Agile, professional, and process-oriented IT service-management environment.
• Collaboration with internal IT domain leads, service owners, business relationship managers, technical support teams, and external vendors.
• Career development, learning opportunities, inclusive employee resource groups, and team-focused culture.
• Discounted hotel stays of up to 53% for team members and at least 30% discounts for friends and family.
• Additional discounts on breakfast, food and beverage, spa services, and other hotel offerings.