CX Quality Assurance Manager (AI/SaaS)

Location: Barcelona, Spain

Salary: €46,000–€58,000 annually

Company

hirify.global builds AI-powered business management software that centralizes HR, Finance, Talent, Operations, and IT workflows. The company has more than 1,500 employees across Europe, Asia, Africa, and America and is headquartered in Barcelona.

What you will do

• Lead, mentor, and develop a team of Quality Analysts across Customer Experience functions.
• Own and scale the QA Assurance Programme, including audit methodology, scorecards, calibration, and impact reviews.
• Drive the transition from manual auditing to automated QA, improving AutoQA and Intryc accuracy.
• Define quality review frameworks for AI-generated customer interactions and partner with Product and AI teams on accuracy and compliance gaps.
• Connect quality findings with Enablement and Knowledge through coaching, training content, and documentation improvements.
• Define QA metrics and manage PowerBI dashboards covering coverage, score trends, programme impact, cost avoidance, and revenue protection.

Requirements

• 3+ years of experience as a people manager leading QA, Quality Assurance, or CX quality functions.
• Hands-on experience with QA or audit platforms such as Playvox, Intryc, or equivalent.
• Experience scaling audit coverage through automation, AutoQA, LLM-as-judge, or similar approaches.
• Ability to define scorecards and metrics frameworks and partner with BI or Data teams using PowerBI or equivalent tools.
• Strong project management experience across parallel workstreams, formal project artefacts, and cross-functional dependencies.
• Experience managing stakeholders in a matrix organization, prioritizing backlogs, and defending decisions to senior stakeholders.

Culture & Benefits

• High-growth, multicultural, and friendly work environment.
• Private health insurance through Alan.
• Wellhub access, expense savings through Cobee, and language classes.
• Office breakfast, organic fruit, food discounts, and free coffee and tea.
• Pet-friendly workplace with a focus on learning, ownership, partnership, inclusion, and fast growth.