Director of Customer Success (Enterprise)

Location: Austin, Texas, United States

Company

hirify.global provides a quote-to-revenue business application for helping companies increase revenue and manage growth.

What you will do

• Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
• Own complex enterprise onboarding and implementation projects through on-time, high-quality go-lives.
• Build trusted relationships with senior customer stakeholders and executives.
• Establish success frameworks, playbooks, milestones, risk management, and accountability.
• Mentor and develop Customer Success Managers while partnering with Sales, Product, and Support.
• Drive customer health visibility, retention, renewals, expansion, and resolution of complex escalations.

Requirements

• 4+ years of experience leading and mentoring Customer Success or implementation teams.
• 8+ years in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.
• Proven experience delivering complex enterprise onboarding projects.
• Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems.
• Experience with revenue, billing, or sales motions and confidence engaging with C-suite stakeholders.
• Ability to operate strategically while remaining hands-on and execution-focused.

Culture & Benefits

• Hands-on leadership role with direct involvement in complex customer situations.
• Fast-growing SaaS environment focused on execution excellence and customer outcomes.